Customer Testimonials
"Excellent experience with the maintenance department! The staff was friendly, professional, and kept me informed throughout the service. My vehicle was finished on time, and everything was explained clearly. It's great to find a dealership that truly values its customers. Highly recommend for reliable and trustworthy service!"
Great communication throughout service and recalls on our vehicles! They made the process extremely convenient!
(Translated by Google) A very good and quick experience, they made it easy for me and offered me the best proposal; they are kind and friendly. (Original) Muy buena y rápida experiencia, lo hicieron fácil para mí y me ofrecieron la mejor propuesta son amables y cordiales
This is definitely the best Ford dealership in the West Metro, I’ve had random issues elsewhere and these guys always take care of business timely. Much appreciated.
Accommodating, knowledgeable, service oriented. Appreciated the flow of entire process.
Our repair was done faster than expected, helping us get on with our day. We are very satisfied
Very welcoming experience! Patrick was easy to work with, fun to talk to, and after all was signed he went out with me to the vehicle to make sure all the tech was set up properly before I left. When I called back the next day to cancel the GAP coverage I purchased because I found it cheaper elsewhere, he was very kind and made it easy to do. Great customer service!
Excellent service as usual. Done early and the courtesy pick up and drop off were done by Rick, who was friendly and efficient. Thank you!
Good service
I wanted to look at a Ford Bronco and found the perfect one at Metro Ford. Great staff and friendly service!
Reasonable
I appreciate the extra work the Service Advisor goes through dealing with the warranty company.
Metropolitan Ford reached out proactively on a covered recall, and came to my house to fix it on the spot.
They were helpful with my problem. They could not re-repeat the loss of my GPS. But it was working normal for them. So far so good. Hope I don’t have a repeat of the problem.
I had a great experience buying a new F150 lightning and working with Tony Reyes! Very happy with the truck in the process!
Awesome experience!
I was there for a recall on my Expedition to have the rear camera tested.
Tony Reyes = Rockstar! Unexpectedly I found myself needing to get a new car and I was able to make an appt with Tony the same day. He spent 4 hours with me while I test drove, picked out the perfect vehicle for myself, and worked through my paperwork. Thank you Tony and everyone at Metropolitan Ford for helping me! What started out as an emotionally taxing day, turned into a celebration as I got to drive away in my new vehicle.
Entire process of buying used vehicle from these guys couldn’t have been easier. Probably spent less than an hour at actual dealership. Steve Evans went above expectations to make sure my questions got answered quickly and the best they could be. Wouldn’t hesitate to buy here again.
Mike is a great service advisor!
Staff is very friendly and helpful. No high pressure sales.
Great friendly service. Thanks
Great service at Metropolitan Ford! They did an excellent job communicating the work being done and the timeline of the services. Jes took great care of me from the time I brought my car in to the time I picked it up. Metropolitan Ford will be the only place I bring my car!
The people are friendly and the service is great. If you have a real issue, as I had very recently, they actually film the problem and send it to you via email/text. It's never fun to pay for repairs, but it's nice to actually understand what you are paying for and to have proof that something needs to be done.
I was traveling up to Minneapolis from Texas when my F350 Truck had a Central brake control system failure. I called several Ford Dealerships to see if they could schedule me in for a repair, Only Metropolitan Ford said to come and get checked out, all others rejected me or put me off for several weeks!! Metropolitan Ford was very accommodating and fixed my problem the next day after getting the parts needed for the repairs! Thank you for such great service and a courtesy you showed me!!
Online booking worked well - I didn’t receive a text confirmation so I was a bit unsure if I correctly booked an appointment. Great service and communication from my advisor.
Had a 10,000 mile Check up on my 2025 Ford Explorer platinum. Was very impressed they sent me a video of the inspection. Also, they did a recall. I was very impressed. They did not try to upsell me. Vehicle was completed on time even service writer and technician check to see that everything was OK.
Drove right up to Fast Lane for oil & filter change, and service agent met me outside and very courteously got the process going. I handed him the keys and went to the lounge for coffee, hot chocolate and nice conversation with others. This visit allowed me time to talk casually with Met Ford personnel John Gorence, and Jerry Chapman. Eric Bjorgaard was on his way to a meeting so our conversation was brief. This was a very nice visit with a fundamentally sound ford dealership. Thank you for hospitality, and getting me back on the road. See you again.
In and out fast!
I’m really happy with the service that I received at Metropolitan Ford. This is the second time I’ve had to come in for some service updates on my company car and I’ve always been treated through respect and really enjoy their systems to be able to book the appointment as well as any of the updates that I received via text. Not only that, but this last time we had some confusion in the valet service and they ended up calling me a lift and she was adorable and I didn’t have to wait at all. ... Read More Google - Jun 4, 2026
Well organized service shop. Provides a video of their car inspection to a text message, which is very informative for the consumer. The invoice bill matched the estimate when I dropped the car off. All of the work met expectations, and completed before my requested completion time.
Smooth.negotiating and purchase. Made aware of discounts and incentives. Good inventory and selection. Mike Dixon was/is Excellent
I received excellent service from my service advisor, Mike Kniseley. When I experienced unexpected car problems, Mike was incredibly helpful and even assisted with applying my extended warranty, which I am very glad I purchased. He kept me informed throughout the process with timely updates and clear communication. Most importantly, I felt that he genuinely had my best interests in mind. This experience reminded me that I chose Metropolitan not only because of the vehicle I purchased, but also because of the exceptional service and support provided by their team. Thank you, Mike, for making a stressful situation much easier ... Read More Google - Jun 2, 2026
Donovan in Quick Lane made it extremely easy to get my oil changed and tires rotated. Friendy staff and efficient service.
In for The Works service on my '24 F-150. Donovan checked me in and managed the appointment. Fast, friendly, and professional in every aspect. Followed up post appt to make sure everything was complete to my full satisfaction. Great team at Metropolitan Ford!
Brian was my service advisor. Did a great job. Truck was finished as promised!
Service was quick and easy, very friendly staff
I worked with Dan Beckman!! He gets 10s across the board. He made the process super easy for me!
Fast and courteous service for oil change & tire rotation
Came at 7:45am to have a tire repaired, oil changed, weather door gasket improved on our Edge. It was so Buzy when I got there, I figured this would take awhile. Glad I scheduled an appointment. I was out of there in less than a hour and a half. All items addressed and we are very pleased with the work done.
They always take Great care of me and my Escape! I always have to stop by and see my favorite sales Agent Jerry!
Friendly! Great place to purchase your new vehicle! Purchased a 2018 Denali 👍🏼👍🏼👍🏼 ”LOVE IT”
Brought my vehicle in for a problem that could not be duplicated. However, I was given some information that was greatly helpful and they did find a few other things that needed attention.
The exact car I wanted wasn’t not onsite so they went out and found it. Great, patient process from Patrick and Mike.
Mike D, helped me find my dream truck and made the process seamless! Highly Recommend
brian burt is the best. great technicians as well, i recommend edwin and ross
Excellent and efficient service!
The service department was prompt, polite and thorough. I also appreciated the shuttle service thru Lyft. This was my first experience with Metropolotan Ford but I plan to use them to service my Ford Explorer.
I made an appointment for an oil change on line, it was confirmed, or so I thought. I arrived at the time of appointment. I was not on their list and I could see they were very busy. They told me they would take care of me, it was not a problem and I could wait in the lounge. During the appointment I was asked to watch a video of what was done to my car. Pretty cool! On my way home I received a call from the shop manager trying to figure out what went wrong with my on ... Read More Google - May 21, 2026
The pricing is a little higher than some other shops I have taken my vehicles to. However, the service and reliability of Metropolitan Ford has been great for me. I traditionally work with Jes in service and he is very good at his job and honest.
I brought in my truck for a couple of things that needed to be looked at as I thought there was an issue with the USB port and a couple other things. It turned out that I just tested with 2 bad cables at home and they didn’t charge me for diagnostics which most ... Read More Google - May 20, 2026
Great staff, made everything easy. Had courtesy car ready, took care of a couple of warranty issues and scheduled oil change
Very happy with my experience at the service department - everyone I spoke with seemed very competent, communicated very well and were just pleasant.
Always a pleasure ,thank you
The service experience was great, they were able to take me right away without an appointment.
Fast and easy, great service!
Always great service at reasonable prices.
Excellent communication and service.
I recently leased a vehicle from Metropolitan Ford working with Tony and Jason, I had an excellent experience from start to finish. They both were professional, knowledgeable, and easy to work with throughout the entire process. They took the time to answer all of my questions, explained the lease options clearly, and helped me find a vehicle that fit both my needs and budget.
What stood out most was the no-pressure atmosphere and how smooth everything went. The team made the paperwork process simple and efficient, and I felt well taken care of the entire time.
I would definitely recommend ... Read More Google - May 13, 2026
We made appointment for oil change on line. Very easy. Went very smoothly and didn’t take too long. Waited at the dealership and it was a pleasant experience.
They do a great job. DONAVON was very nice and professional. Hourly rate is slightly higher than other dealerships. I have had my car serviced here for a decade as they are reliable and responsive.
A crackerjack team—very attentive and on top of their game.
They did a great job. Suggested a couple of very inexpensive items to include in the work, and the work was done quickly. I have always been most satisfied with their work.
Great valet service
Went in for oil change/maintenance. In tge process, they took care of a re-call and informed me of a potential issue to keep an eye on. Great service!
Always great service and friendly staff. Bought a new Ford Flex there, best car I’ve ever owned!
I hit the express lane for an oil change at 7:40am. 10 minutes after they opened. I had said you can have it all day, but they had it finished within 2.5 hours. They had told me that there was 6 cars ahead of me when I got there. I honestly thought they were pretty awesome!! I've brought multiple vehicles there and I am very happy with the service they provided each time!!!! I typically bring to a small mechanic for convenience, but I felt each time at this dealership they provided the services at a reasonable price and very quick at ... Read More Google - May 8, 2026
Always a good experience having service work done.
I recently had my Ford C-Max serviced. They picked up and dropped off my car (so I didn't have to miss work), provided video of the work and inspection the technician performed, and sent timely updates throughout the day! Metropolitan Ford of Eden Prairie knocked it out of the park! Thanks!
Good job