Customer Testimonials
Service was great!
Will came out and had the problem fixed within 30 minutes of arriving. Friendly and professional service, he answered any questions I had and helped me understand what happened. 5 stars, would highly recommend.
The people are professional! And knowledgeable friendly ! Mike my advisor was outstanding !!
Great service.
I would definitely recommend this dealership. Steve, Tory, and Gerry (I probably spelt names wrong) were great to work with and made everything go smooth.
Extremely great customer service. I came from Texas, where my Ford is usually serviced and was welcomed/greeted here with a warm welcome. They serviced my truck within 5 minutes of my arrival, looked up my ford account, and applied the points I had saved. Seamless quality service.
My service visits to Metropolitan Ford are always efficient with great customer service. This time was no different. Thank you, Brian! I appreciate you.
Today’s oil change and tire rotation was speedy and great service, I came back after about 2 years, will definitely come here for any service needed on my vehicle.
I recently bought a pre-owned F150 from Metropolitan Ford, and cannot say enough good things about them. Both Soroush and Jason were great to work with and made the buying process easy and hassle free. They both made it one of the best dealership experiences I've had, and would recommend this dealer to anybody. I would definitely do business with them again.
I always get great service from the team at Metropolitan Ford. Attention to detail and great work.
Quality service! Thanks!
I’ve had a great experience every time I’ve brought my vehicle to Metropolitan Ford of Eden Prairie for service. My service advisor, Mike Kinseley, has been outstanding to work with. He’s friendly, knowledgeable, and always takes the time to explain what my vehicle needs without making me feel pressured. He kept me updated throughout the service and made the entire process smooth and hassle-free.
It’s hard to find a service department you can truly trust, but that’s exactly how I feel about Metropolitan Ford of Eden Prairie. Thanks to Mike and the entire service team ... Read More Google - Aug 3, 2026
Great service! Picked up the car at our home late morning. Returned it mid-afternoon after regular service and fixing a recall.
Dan Beckman is a great person and we have dealt with him for years.
Christina was excellent with the sales process!
Excellent service
Everyone at Metropolitan Ford of Eden Prairie was amazing to work with! Especially Ray, Dan, and Jason went above and beyond to help me purchase my vehicle and ensure I understood all of the warranties and paperwork. I would definitely buy another vehicle here.
Prompt attention and clear explanations of all work performed. Very friendly staff at Quicklane-I really appreciated the attention to detail.
This service shop treats me better than other dealerships. I prefer metro over other twin cities Ford Dealers. Thanks!
Great service!
Soild work, great service advisor
Brian was great to work with. The techs on the other hand left grease and gunk all over the dash
Our experience at Metropolitan Ford was no less than exceptional! Everyone we worked with was personable, professional and the best we have worked with. You won’t be disappointed!
We had a great experience buying our new car from Metropolitan Ford. We have used other dealerships before and this was by far our best experience. Christina was helpful, fun and answered all of our questions.
Sales guy Soroush was very helpful and encouraging, especially when we went for the test drive. The frustrating part was the loan officer who asked me to show him my account balance to prove I really had money for the car 🤔 That was a joke of the decade for a professional 🙃
Great service. Fast and reliable
Mike Dixon was great to work with! He answered all of our questions and got us to where we wanted to buy our 2026 Ford Bronco!!!! He even gave us T-shirts and a coffee cup! He had the Bronco all glammed up when we picked it up!
Great courtesy, honestly, and reliability. Thx
Great service!
Very pleasant and helpful experience. Has my top ranking!!
(Translated by Google) I saw all the staff paying attention to even the smallest details and doing their best to continuously provide good maintenance. (Original) 모든 스테프들이 작은일에도 관심을 가지고 지속적으로 좋은 정비를 해주기 위해 최선을 다해주는 모습을 보았습니다.
I would go back (and I will!) over and over again. To be treated with kindness and smiles from the moment I drove in... Fantastic service! Thank you Jes, Doug and the whole team! Well done.
Good people and good service!
Everything is great, the guys changed the oil in my pickup very quickly!
Diagnosed my problem in a timely manner
Great experience. They were courteous and fast. The pricing was also very reasonable.
The Metropolitan Ford Service team is great to work with and they do really good work.
Amazing atmosphere, very competitive pricing. I had a great time working with Christina, I really enjoyed how she made me feel comfortable asking as many questions as I wanted without feeling like a burden.
Took over a hour and a half for a oil change and rotate tires.
Mike has always been great at explaining the problem in understandable language and the various options that may offer the best solutions.
All the staff did a great job.
My son just made his first major purchase (a truck) from Metropolitan Ford. He worked with them directly to get most of the purchase in order but I came with him for final paperwork. They took great care of him and a big shout out to Christina. She was so awesome with him and not your pushy sales person. We will almost certainly be back when we need to upgrade my truck.
Thanks too technician Justin and helpfull service from Bryan, i have my sweet ride back. Great diagnosis , my ride is noise free, smooth and quiet. Full restoration on rear drive axle. Wonderful job.
Excellent sales staff that was very knowledgeable and no pressure. Finance was great to work with, no high pressure sales just straight forward.
Very professional, efficient, and helpful.
Great experience, great people. Couldn’t be happier with our purchase.
Very happy with Metropolitan Ford and their service. They were willing to work with my 3rd party insurance and did all of the heavy lifting. Communication is straightforward, no BS.
Love my new Ride! Thanks to Mike Dixon and the team at Metro Ford in Eden Prairie!
I can’t recommend Metropolitan Ford highly enough.
Jerry Chapman was my salesman, and Mike Jones, the New Car Sales Manager, helped make the whole process possible. I was moving to Minnesota from Canada, which meant there were extra layers of complexity with immigration, timing, documentation, and getting established here. Jerry started working with me months before we even officially moved, and he stayed patient, helpful, and responsive the entire way through.
What impressed me most was that they genuinely wanted to help, not just make a sale. Jerry and Mike bent over backwards to get me into the right ... Read More Facebook - Jul 8, 2026
I can’t recommend Metropolitan Ford highly enough.
Jerry Chapman was my salesman, and Mike Jones, the New Car Sales Manager, helped make the whole process possible. I was moving to Minnesota from Canada, which meant there were extra layers of complexity with immigration, timing, documentation, and getting established here. Jerry started working with me months before we even officially moved, and he stayed patient, helpful, and responsive the entire way through.
What impressed me most was that they genuinely wanted to help, not just make a sale. Jerry and Mike bent over backwards to get me into the right ... Read More Google - Jul 8, 2026
I’ve been a few times and always have great experiences with communication throughout the appointment and after if i have any questions. There are usually plenty of appointments that allow me to work within my schedule.
Working with Christina was awesome. I appreciated her prompt responses, genuine care. She provided excellent customer experience from start to finish. Would highly recommend her when purchasing a vehicle.
We had a great experience at Metropolitan Ford and left with a Ford F150 purchased. As someone new to buying a vehicle, the employees here made my experience comfortable and easy. I dealt with Steven Evans from the time of my initial phone call all the way to walking out with new keys in hand and he was able to help me walk out feeling confident with my truck purchase. He answered any questions we had and had good background knowledge on the vehicle we were looking at. Based on my experience today Steve and the rest of the team ... Read More Google - Jul 4, 2026
Came to my house to perform a service recall and made the process very easy for me!
Fantastic service team on every level. Far superior to my experience with other dealers. Thanks!
Jes was great got me in and back on the road very quickly!
Mike is a great service advisor.
"Excellent experience with the maintenance department! The staff was friendly, professional, and kept me informed throughout the service. My vehicle was finished on time, and everything was explained clearly. It's great to find a dealership that truly values its customers. Highly recommend for reliable and trustworthy service!"
Great communication throughout service and recalls on our vehicles! They made the process extremely convenient!
(Translated by Google) A very good and quick experience, they made it easy for me and offered me the best proposal; they are kind and friendly. (Original) Muy buena y rápida experiencia, lo hicieron fácil para mí y me ofrecieron la mejor propuesta son amables y cordiales
This is definitely the best Ford dealership in the West Metro, I’ve had random issues elsewhere and these guys always take care of business timely. Much appreciated.
Accommodating, knowledgeable, service oriented. Appreciated the flow of entire process.
Our repair was done faster than expected, helping us get on with our day. We are very satisfied
Very welcoming experience! Patrick was easy to work with, fun to talk to, and after all was signed he went out with me to the vehicle to make sure all the tech was set up properly before I left. When I called back the next day to cancel the GAP coverage I purchased because I found it cheaper elsewhere, he was very kind and made it easy to do. Great customer service!
Excellent service as usual. Done early and the courtesy pick up and drop off were done by Rick, who was friendly and efficient. Thank you!
Good service
I wanted to look at a Ford Bronco and found the perfect one at Metro Ford. Great staff and friendly service!
Reasonable
I appreciate the extra work the Service Advisor goes through dealing with the warranty company.